FAQ

1. What if I want to cancel my order?

Please refer to our order cancellation policies as explained on our website. For any further information, you can email us at info@gulaal.pk and our team would be glad to assist. 

2. What payment methods are accepted?

For international customers looking to get their order shipped internationally, we offer a range of payment options such as Apple Pay, Google Pay, and Debit/Credit Card payments. For local customers, we offer cash on delivery on our unstitched collections. 

3. Do you have a list for any items that are to be restocked in the future?

Each item has a “notify me” section next to us. Kindly fill this (with your email and contact number) so that you can be notified as soon as an item is restocked.

4. How can I contact the team for a customized order?

The best would be to email us at info@gulaal.pk with a detailed description of your requirements and tentative timelines so that our team can get in touch.

5. Where are you based?

We are based out of our head office in Gulberg 2, Lahore, Pakistan. Our working hours are 9am till 6pm (Monday till Friday) and 9am till 4pm (Saturday). We are closed on Sunday.