Delivery Information

Delivery Time

We guarantee delivery throughout Pakistan within 3-5 business days. For international orders, deliveries are scheduled for 5 business days from the day of ordering a particular item.

 

Payments

For local clients, payments are collected as cash on delivery. International clients should pay in advance – inclusive of courier charges as per their particular location. The amount can be paid via PayPal, Western Union, or bank transfer. Please contact our customer service team at [email protected] or via our Facebook page to know more about sending payments via Western Union and bank transfer.

 

Exchange

Our team ensures that all items are thoroughly checked for any damages prior to being dispatched to our customers. Exchange – in the case of local and international orders – is only applicable if an item is damaged. Exchange claims are only valid if made within 7 days of the original order date (for orders within Pakistan) and within 14 days of the original order date (for all international orders). Gulaal does not offer any refunds once the order has been dispatched.

 

Order confirmation

Upon receipt of your order, our team will communicate via email or telephone to confirm the order before it is dispatched to you via designated courier services.